Call Center Agent
Sulphur Springs, TX Sulphur Springs, TX Full-time Full-time Estimated:
$26.
5K - $33.
5K a year Estimated:
$26.
5K - $33.
5K a year 10 days ago 10 days ago 10 days ago JOB TITLE:
Call Center Agent DEPARTMENT:
Public Sector REPORTS TO:
Director of Operations/Call Center Supervisor SUPERVISORY
Responsibilities:
None JOB LOCATION:
Sulphur Springs, Texas TRAVEL:
none SUMMARY OF POSITION:
Collect on delinquent criminal cases over the phone, via mail, and website.
ESSENTIAL DUTIES &
Responsibilities:
Making and/or receiving calls from defendants Provide guidance to defendants on payment options for delinquent cases Maintain record of defendants on payment plans with GHS Process return mail and mark as bad address in GHS system Skip tracing for good address and phone numbers as scheduled/needed Assist with morning mail and afternoon mail duties as needed Assist with weekly mailer as needed Assist Call Center Supervisor and Operations Manager with office tasks as needed MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
High School Diploma Basic computer knowledge and keyboarding skills Basic math skills Ability to troubleshoot minor issues Ability to use reasoning and deduction to locate accurate information Must be able to maintain focus and be self-motivated PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
Computer experience preferred Bilingual preferred but not required Experience Required 1 year(s):
Customer Service Experience Education Required High School or better.
Estimated Salary: $20 to $28 per hour based on qualifications.
$26.
5K - $33.
5K a year Estimated:
$26.
5K - $33.
5K a year 10 days ago 10 days ago 10 days ago JOB TITLE:
Call Center Agent DEPARTMENT:
Public Sector REPORTS TO:
Director of Operations/Call Center Supervisor SUPERVISORY
Responsibilities:
None JOB LOCATION:
Sulphur Springs, Texas TRAVEL:
none SUMMARY OF POSITION:
Collect on delinquent criminal cases over the phone, via mail, and website.
ESSENTIAL DUTIES &
Responsibilities:
Making and/or receiving calls from defendants Provide guidance to defendants on payment options for delinquent cases Maintain record of defendants on payment plans with GHS Process return mail and mark as bad address in GHS system Skip tracing for good address and phone numbers as scheduled/needed Assist with morning mail and afternoon mail duties as needed Assist with weekly mailer as needed Assist Call Center Supervisor and Operations Manager with office tasks as needed MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):
High School Diploma Basic computer knowledge and keyboarding skills Basic math skills Ability to troubleshoot minor issues Ability to use reasoning and deduction to locate accurate information Must be able to maintain focus and be self-motivated PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):
Computer experience preferred Bilingual preferred but not required Experience Required 1 year(s):
Customer Service Experience Education Required High School or better.
Estimated Salary: $20 to $28 per hour based on qualifications.
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